1. Whenever I sync my calendar items, I don’t see the correct time on the calendar events.
2. The number of contacts on my Exchange account is more than what my Phone can support. What should I do?
3. I have mails in my email account on the MS Exchange® Server, but I don’t see any mails in my Inbox on the Phone after synchronization.
4. I get a “Outbox/Draft Full” message when trying to save a mail.
5. The ‘Direct Push’ feature is turned ‘OFF’ even after I have turned the feature ‘ON’
6. You receive an ‘Error_500’ error message when you synchronize your mobile device with Microsoft Exchange Server 2003
7. You face persistent synchronization problems.
8. You receive an ‘Error_1295’ error message when you try to synchronize your mobile device with Microsoft Exchange Server
9. You receive an ‘Error_400 - Bad Request’ error message when you try to synchronize your mobile device with Microsoft Exchange Server
10. You receive a ‘Login Fail’ error message when you try to synchronize your mobile device with Microsoft Exchange Server®

1. Whenever I sync my calendar items, I don’t see the correct time on the calendar events.
Resolution: If you see that your appointments on your Phone are not at the time mentioned on your MS Exchange® Server Calendar, then you need to make sure that the time zone you specified is correct. This occurs because all appointments on the RemoSync are stored based on the offset from GMT.

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2. The number of contacts on my Exchange account is more than what my Phone can support. What should I do?
Resolution: RemoSync places a limit on the number of contacts that can be synched to the Phone due to Address book limitations on the Phone. If a user has more contacts on his MS Exchange® Server account than what the phone supports, then the user must create a secondary folder and move those additional contacts (choose contacts which you don’t want synchronized) to that folder and keep only those contacts that you use regularly and would require to be synchronized in the primary folder.

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3. I have mails in my email account on the MS Exchange® Server, but I don’t see any mails in my Inbox on the Phone after synchronization.
Resolution: You will have to check the Email filter option and change it appropriately. If this does not resolve the problem, then you can try to do a Manual Sync using the Manual Synchronization option.

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4. I get a “Outbox/Draft Full” message when trying to save a mail.
Resolution: Delete some mails from the Drafts folder or the Outbox folder before proceeding.

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5. The ‘Direct Push’ feature is turned ‘OFF’ even after I have turned the feature ‘ON’

Resolution: This could be caused due to persistent Network problem. RemoSync will attempt to connect to the server up to 3 times in case of failure in communicating with the server. If even after 3 times the network problem persists then, the application automatically turns OFF the ‘Direct Push’ to prevent multiple attempts at connecting. You may have to turn it ON again at a later time.

6. You receive an ‘Error_500’ error message when you synchronize your mobile device with Microsoft Exchange Server 2003
Resolution: You will see this error if your Microsoft Exchange Server® 2003 does not have the Service Pack 2 (SP2) installed on it. To resolve this issue, install Microsoft Exchange Server® 2003 Service Pack 2 (SP2) on the server. Contact your IT Department for a resolution.

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7. You face persistent synchronization problems.
Resolution: If you face persistent synchronization problems, then use the Full Synchronization option which will reset the application and start a fresh synchronization. If you continue to face problems, then, deleting the partnership in ActiveSync on your desktop and creating a new partnership resolves some problems.

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8. You receive an ‘Error_1295’ error message when you try to synchronize your mobile device with Microsoft Exchange Server
Resolution: You will see this error if the Microsoft Exchange Server® you are connecting to, requires SSL. Turn on the SSL settings to resolve this.

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9. You receive an ‘Error_400 - Bad Request’ error message when you try to synchronize your mobile device with Microsoft Exchange Server
Resolution: You will see this error if the Microsoft Exchange Server® you are connecting to, is unable to resolve the Server Type or the Server address that you have provided in the Account settings. Verify your account details and enter the correct details by contacting your IT department.

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10. You receive a ‘Login Fail’ error message when you try to synchronize your mobile device with Microsoft Exchange Server®
Resolution: You will see this error if the account credentials – username and password, that you are using is wrong. Verify your account details and enter the correct details by contacting your IT department.

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