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10. What does "Direct Push" mean? When should I use it?
Direct Push is a feature of RemoSync that allows all new information – Email, Contacts, Calendar, from your MS Exchange® Server to be pushed directly to your Mobile Phone as they arrive on the Server. This will prevent you from having to logging in from your phone manually to check for new emails or calendar events. Direct Push will enable the application to always be up-to-date with the server. To enable Direct Push go to the Settings > Account & Sync Settings > Sync Schedule and check the box against Direct Push to enable it. Define what days and timing you would like Direct Push Enabled.
You may use the Direct Push feature if you want to always have the latest information on your phone – Contacts, Calendar and Email, pushed to your phone immediately on arrival on the server.

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11. What does "Scheduled Sync" mean? When should I use it?
Scheduled sync provides you with an option of setting up your own schedule of when the device synchronization must be done automatically. For e.g. if you want the synchronization to be done once a day at 8’o’ clock every night, you could set this time in the scheduled sync settings and at the appointed hour, the application will start and complete the synchronization with the MS Exchange® Server. You may use this feature if you are a light user and don’t expect a lot of email or calendar events on your server.

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12. What is Corporate Directory? What does Search Corporate Directory do?
Corporate Directory is a Global Address List maintained on the Corporate Server. If you are a MS Exchange Server® user, all your Corporate contacts are organized under one common list called the Global address List. The ‘Search Corporate Directory’ feature allows you to search for contacts from the Corporate Directory List and then store that contact information on to your phone. You must specify a minimum of 3 characters for your search to be initiated on the Corporate Directory List.

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13. What is conflict resolution and how do I use it?
Conflict resolution is a feature that allows you to choose which data must take precedence. Since synchronization will update data on the Phone and the Server, sometimes, it is possible that the same information (Contacts or Calendar) has been updated on both the Phone and the Server. You must specify what data you want kept, by choosing the conflict resolution options – ‘Keep Server changes’ or ‘Keep Client changes’; Choosing the former, will ensure that changes on server will be kept these will be downloaded to the Phone. Choosing ‘Keep Client changes’ will ensure that changes on the Client will be kept and changes from client will be written to the server.

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What is ‘Full Sync’ and when do I use it?
Full sync is a full synchronization process wherein all the contact, calendar and email information is erased from the Phone first and then the contacts, calendar and email information from your MS Exchange® Server is downloaded to your Phone. Generally the synchronization process only brings in the updates and keeps the server and the phone current. But sometimes you may face some problems during synchronization which may be due to faulty network, or bad responses from your MS Exchange® Server. In such cases you may not be able to proceed with the regular synchronizations in which case you have to initialize the ‘Full Sync’.

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15. How many emails from my MS Exchange® Server will be fetched to my Phone during synchronization?
RemoSync fetches and stores the latest 100 emails from your MS Exchange® Server account and displays them on the Phone. You can view the ‘Mail Headers’ first before proceeding to view the complete mail.

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16. What are 'What to Sync' Collections?
What to Sync collections are the elements that are synchronized between the Phone and the server. These elements – Email, Contacts and Calendar are called the Sync Collections. You have to specify what collections have to be synchronized by checking the appropriate box. Only the selected collections will be synchronized with the MS Exchange® Server during subsequent synchronizations.

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17. How do I disable the "Direct Push" option?
To disable the ‘Direct Push’ option, first launch RemoSync and then navigate to the Settings > Account & Sync Settings > Sync Schedule option. Uncheck the ‘Direct Push’ option pressing OK Key. Then press CLR or right soft Key 'Back’ button to save your settings. This will disable the ‘Direct Push’ option.

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18. I have several Calendar events on the Server but cannot view calendar events 4 months into the future. Why?
Due to limited memory capabilities of the device, the application will only synchronize and display 5 months of cached data on the Phone. This includes the Calendar of the previous month, Calendar for the current month and the calendar of the next 3 months from the current month.

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19.What is Time Zone setting?
Time Zone identifies the time zone that you operate from. This setting is extremely important to ensure that the Reminder and Alert settings as also your Calendar views work as desired. This is especially true if you re traveling across time zones.

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20. What is Out of Office and how do I use it?
Out of Office setting allows you to send automatic responses to sender emails, with a custom message to indicate that you are away from office for a specific duration. You must specify the date and time between which the Out of Office messages must be sent as replies to incoming mails. You can customize two types of response messages for –
   1. Internal i.e. senders from within the organization and
   2. External Known – are the senders who are not a part of your organization but are known to you i.e. contacts that are part of your address book
   3. External Unknown: are the senders who are not known to you. For e.g. new contacts.You can disable this setting using the Disable option under Out of Office setting.

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21. What is Past Reminder Display Duration and how do I use it?
This option allows you configure for how long the past reminders must be displayed. Whenever reminders are popped up, for an upcoming event or new mail, some user action is expected (user must dismiss it) to ensure that the reminder has been noticed. But if there is no user feedback, then the reminders will continue to be displayed till the time specified by the ‘Past Reminder Duration’. For e.g. A Reminder that is set for 9.00 a.m. for a 9.30 meeting, will fire up at 9.00 a.m. and will stay there until you dismiss it. All subsequent reminders also will pop up at the appointed times and dismissing each one is cumbersome. Using the past reminder duration you can ensure that all the reminders are automatically dismissed after a period of time.

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22. What is Display Theme and how is it useful to me?
This option allows you choose the display theme for the RemoSync application on your Phone. You may choose from the available themes and notice that the color schemes will change throughout the application. RemoSync supports 2 themes that you may choose from.

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23. What is Sync Status?
The Sync Status option allows you to view the status of your last synchronization that was performed from the Phone. The information includes the Status of the Last synchronization, time and date information of last synchronization for each collection item – Email, Contact and Calendar

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24. What is Security PIN?
Security PIN helps to prevent the unathorized access to the application. During the account setup RemoSync directs to create a 4-digit Security PIN. These settings can be changed by the Policy Settings defined by the Exchange Admin. Based on the Policy Settings RemoSync asks to select the new PIN. User can set to ask the pin once per day or every time application is launched. This can be set at Settings > Account & Sync Settings > Security . The Security option shows up only when exchange admin enabled security policy for your account.

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