Frequently Asked Questions

1. What is the difference between iPhoneBackup and iPhonebook?
2. My phone has been lost (stolen, damaged). What do I do?
3. Do I need to back up my contacts every time I add, edit or delete a contact in my address book?
4. Can't I just transfer contacts from my old phone to my new phone using a cable?
5. What happens to the ring tones/speed dialing I've assigned to my contacts if I use iPhoneBackup to restore contacts?
6. Do I need to register online for my iPhoneBackup?
7. Can I view/verify my contacts were backed up properly online?

1. What is the difference between iPhoneBackup and iPhonebook?
The basic functionality of iPhoneBackup is already included in iPhonebook so iPhonebook users do not need to also subscribe to iPhoneBackup.

iPhonebook also enables subscribers to look up any contact that exists in their desktop PIM (e.g. Microsoft Outlook, Outlook Express, Palm or Lotus Notes). iPhoneBackup does not include this feature. iPhonebook includes synchronization software that syncs contacts from the desktop that the mobile phone can access. iPhoneBackup does not include synchronization software. iPhoneBackup cannot download contacts into the mobile phone.

If you are only concerned about saving and restoring contacts that exist on the phone already, iPhoneBackup is the right mobile application for you. If you would like the ability to save, restore, look up contacts and have contacts downloaded from your desktop to the mobile phone, than iPhonebook is the right mobile application for you.

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2. My phone has been lost (stolen, damaged). What do I do?
If you subscribed to iPhoneBackup you can relax. Your contacts can be restored to you new mobile phone. On your new replacement handset, download iPhoneBackup. Login using the PIN and mobile phone number you used on your old handset. Select Restore Contacts. The contacts that were saved previously in iPhoneBackup will appear in your address book.

If you did not subscribe to iPhoneBackup and your contacts are in a desktop PIM such as Microsoft Outloook, you may download iPhonebook and follow the instructions to download contacts into your handset's address book. Continue using iPhonebook or, if you do not need all the functionality of iPhonebook, you can decide to switch to iPhoneBackup.

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3. Do I need to back up my contacts every time I add, edit or delete a contact in my address book?
No, you do not need to manually back up your contacts. iPhoneBackup periodically does this for you. To see the last time your contacts were backed up, check the main menu of iPhoneBackup. It will indicate the last time a back up was performed.

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4. Can't I just transfer contacts from my old phone to my new phone using a cable?
There are cable solutions available. This is an option only if you are upgrading to a new handset and still own your old handset. However, most people find one or more of the following problems. Either a cable does not exist yet -- which is common for new handset models -- or the cable solution does not transfer all the information. Many cable solutions will only transfer one name and one phone number. You may have multiple numbers for a contact (mobile, home, business, fax).* Email addresses are also not transferrable on many data cable solutions. Cost of the data cable solution is also an issue and data cables are different for each handset type and model. These issues will exist for you everytime you have a new phone.

And finally, a data cable solution is not a viable solution if the handset has been lost, stolen or damaged.

*Phone features vary by manufacturer and model. Some phones can not support all of iPhoneBackup's features. Check the supported phone list to if there are any limitations for your phone.

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5. What happens to the ring tones/speed dialing I've assigned to my contacts if I use iPhoneBackup to restore contacts?
Any ringtones, speed dialing or anything else assigned to your contacts will have to be re-applied. iPhoneBackup only saves the contact information in the address book.

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6. Do I need to register for my iPhoneBackup?
No, you do not need to register online for iPhoneBackup. Other Remoba mobile applications do require registration. The features of iPhoneBackup do not require you to have a Web Account with us. However, we will be releasing a web portal so you can access your iPhoneBackup contacts online soon. Stay tuned!

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7. Can I view/verify my contacts were backed up properly online?
We will soon be offering this feature as an added security. Soon you will also be able to remove contacts online, and make sure that the numbers uploaded properly from the old phone before you switch phones.

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