Frequently Asked Questions

1. How do I get my calendar into iDatebook?
2. How much does iDatebook cost?
3. Does my computer need to be on for me to access my calendar?
4. How does the refresh icon work?
5. How do text message alerts work?
6. I have iPhonebook already, do I need to do anything else to use iDatebook?
7. I had iDatebook before and just switched phones. Why is the screen telling me to register for a new web account again? I already did this.
8. I am unable to sync draft folder's calendar event(s) of the lotus notes client from the desktop sync client.

1. How do I get my calendar into iDatebook?
Our application includes a synchronization software client that you download onto your PC from our web site during registration. This enables you to initially add all of your calendar from your PIM (Personal Information Manager) system, such as Microsoft Outlook or a Palm handheld.

Your calendar is loaded directly your iDatebook Web Account—you won’t have to manually enter anything. Then, whenever you add or change information in the PIM, simply click on the synchronization icon on your desktop to automatically sync to iDatebook. The updated information will be available from your mobile phone.

To get the synchronization software, go to http://www.remoba.com/index.html to register. You'll receive the necessary software to synchronize between iDatebook and Microsoft Outlook or Palm. Instructions are available to assist you in installing the synchronization software.

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2. How much does iDatebook Cost?
Our applications are offered to you through your wireless carrier for a monthly subscription fee. Each carrier has their unique pricing but it is typically around $2.99/month for iDatebook. This subscription will appear on your normal monthly statement from your wireless carrier.

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3. Does my computer need to be on for me to access my calendar?
No, you do not need to keep your computer turned on.

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4. How does the refresh icon work?
Versions 2.0 and above have a fresh icon in the submenu area. iDatebook automatically caches (stores) six weeks of calendar content so that you do not have to access the wireless network when using iDatebook for recent appointments.

The six weeks of content include the full current month and the last week of the previous month plus one week of the next month. However, if you edit your calendar in Microsoft Outlook or Palm, you will need to use the refresh icon to refresh the six week cache.

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5. How do text message alerts work?
iDatebook can be set up to send you a text message alert to remind you of an upcoming appointment. If you wish to enable text message alerts, login to your Web Account. Choose the Options tab. Scroll to the calendar section. Check the “Yes” box and choose your wireless carrier from the drop down menu. Here’s how it works.

Using your desktop PIM such as Outlook: If you have your default alarm setting turned on, any appointment made in Outlook (or on the mobile phone and then synced to Outlook) will trigger a text message alert on your mobile phone. If you do not have your default alarm setting turned on, you may assign an alert manually in Microsoft Outlook—this cannot be manually done on the mobile phone.

Using your Web Account: Add or edit an event. Assign an alarm to be set.

When your event approaches (depending on whether your alarm setting is 15 minutes, 1 hour etc.), a text message will be sent to your mobile phone. The text message will include the time and title of the event. You may wish to use your handset features to enable the phone to signal you with an audio tone when text messages are received. The text message resides outside of the iDatebook application.

Note: Remoba does not charge additional fees for enabling text message alerts. However, your wireless carrier may charge additional fees for the receipt of a text message alert. You should check with your wireless carrier for more information on their text message fees.

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6. I have iPhonebook already, do I need to do anything else to use iDatebook?
Many of our subscribers use both iPhonebook and iDatebook together. If you are already using iPhonebook, there are just a couple of things to do. You do not need to register again or download the sync software. Both iPhonebook and iDatebook use the same sync software.

You should make sure that the sync software is setup to sync calendar information. Open the sync software by right clicking on the desktop icon and choosing Open. Click on the Setup Wizard button. Click next to move through the menu options until you come to the one asking whether to sync contacts, calendar or both. Make sure the radial button next to both contacts and calendar is marked.

If you haven't already done so, you will need to download the iDatebook application to your mobile phone. The same PIN you use for iPhonebook can be used to login to iDatebook for the first time.

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7. I had iDatebook before and just switched phones. Why is the screen telling me to register for a new web account again? I already did this.

This is a standard introduction message for the application. If you already had iDatebook, all you need to do is hit "ok" to ignore this introduction screen.

Then, choose "login" and key in your 10 digit Mobile number. Hit Ok. Now, key in your 4 digit PIN and hit OK. You should now be connected to your existing iDatebook/iPhonebook web account with your new phone.

If you don't remember what your PIN was, go to http://www.remoba.com/index.html and log into your web account.

Click on the "account" tab and type in a new 4 digit PIN. Save the changes. Go back to the phone application and key in the new PIN. If you forgot your web password, click here.

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8. I am unable to sync draft folder's calendar event(s) of the lotus notes client from the desktop sync client.
Typically, Desktop sync client picks up scheduled event(s) and uploads the same to the server.
If the draft folder has recursive events, the Desktop sync client will not pick it up.

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