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For
IT and business related questions, please see the Remo for Business
FAQ.
1. How do I download phone
numbers and Email addresses into my mobile phone? What fields
are downloaded?
2. How do I make changes to the contacts I downloaded
to the phone?
3. How long does it take to download contacts?
4. How do I get my contacts/calendar into Remo?
5. How do I search for a contact's phone number
in Remo?
6. How do I make a call from within Remo?
7. How much does Remo cost?
8. Does my computer have to be on for me to access
my contacts/calendar/Email on the mobile phone?
9. I manually edited/deleted a contact from the
phone's native phonebook. Now I am unable to download to phone
through Remo. What do I do?
10. I am unable to download contacts to my phone.
11. Which Email Servers does Remo work with?
12. How can I access Email using Remo?
13. How do text message alerts work?
14. I have a Motorola v710 and Remo won't let
me log on. I get "server error" or "authorization
failed." What do I do?
15. When I hit "sync contacts" I am
getting error code 10148 "The server returned an error."
Why?
1.
How do I download phone numbers and Email addresses into my
mobile phone?
It is an easy two step process. First you need to select which
contacts you want to be "pushed" into your mobile
phone's native phone book, then use the mobile phone to download.
Your phone's native phonebook only stores names, numbers and
Email addresses*. The fields downloaded may include Mobile
Phone Number, Business Number, Home Number, Fax Number, Primary
Email Address.
*Phone features vary by manufacturer
and model. Some phones cannot support all of Remo's features.
Check the supported phone list to see if there are any limitations
for your phone.
Step 1. Select the contacts you want
to download using one of two methods. Remember to consider
the capacity limits of your mobile phone. Any contacts over
your phone's limit can always be accessed through Remo's Search
function. Choose one of the two methods:
a) use Microsoft Outlook
-or-
b) use the Web interface
Download Contacts -- Using Microsoft
Outlook
In the Folder View window, highlight the "Contacts"
folder. Your contact list should appear.
Highlight the first contact you wish
to add. Press and hold the <CTRL> key on your keyboard.
Click on all the contacts you wish to add. They will become
highlighted.
Release the <CTRL> key. Right mouse
click on any of the highlighted contacts; this will display
a menu, choose "Categories". The Categories display
window will open.
Place a check next to the "Download
to Phone" category.
Synchronize your contacts using the desktop
sync icon.
In the future, if you wish to remove
someone from your phone, just remove the check mark in the
Download to Phone category for that contact. This will not
delete the contact from Remo or from Outlook but just tells
Remo not to put the contact in the phone the next time you
"Download Contacts".
Continue
to Step 2.
Download Contacts -- Using the Web interface
Login to your Remo Web Account. Place a check mark next to
each contact you wish to download. Then select the "Download
to Phone" link. The Download to Phone icon will appear
next to contacts you have selected.
Continue to Step 2.
Step 2. On your mobile phone, launch
Remo. Select "Download Contacts" or "Sync Contacts"
from the Contacts main menu. Depending on how many contacts
you chose in Step 1, this may take a few moments. The phone
display will show you a status of how many contacts it is
downloading. Remo will download up to four phone numbers for
each contact and one Email address*. Any notes or other information,
such as addresses, can always be accessed using Remo's search
feature on the main menu.
*Phone features vary by manufacturer
and model. Some phones can not support all of Remo's features.
Check the supported phone list to see if there are any limitations
for your phone.
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2.
How do I make changes to the contacts I downloaded to the
mobile phone?
You should continue to use your Microsoft Outlook or Palm
Desktop as your main database. Make any changes there and
sync whenever you wish. If any changes are made to the contacts
you selected to download to the phone, simply press the Download/Sync
Contact menu on the mobile phone.
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3.
How long does it take to download/sync contacts?
It depends on how many contacts are being added, how many
contacts are on the phone, the type of phone and the nature
of any changes. Adding 50 contacts to a new phone may take
2-3 minutes. When updating contacts, only those contaccts
that have been changed will be sent to the phone, so updates
are generally much faster.
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4.
How do I get my contacts into Remo?
Our applications includes a synchronization software client
that you download onto your PC from our web site during registration.
This enables you to initially add all of your contacts and
calendar from your PIM (Personal Information Manager) system,
such as Microsoft Outlook or a Palm handheld. Your contacts
and calendar are loaded directly into your Remo Web Account—you
won’t have to manually enter anything. Then, whenever
you add or change information in the PIM, simply click on
the synchronization icon on your desktop to automatically
sync to Remo. The updated information will be available from
your mobile phone.
To get the synchronization software,
go to remomobile.com to register. You'll receive the necessary
software to synchronize between Remo and Microsoft Outlook
or Palm. Instructions are available to assist you in installing
the synchronization software.
Alternatively, you can use the Import
feature to add your contacts into Remo. Using this method
instead of sync means you will need to Import every time your
PIM contact information changes. We recommend the synchronization
method as the easiest way to keep your contacts up to date.
In order to use the calendar function in Remo, subscribers
must use the sync method.
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5.
How do I search for a contact's phone number in Remo?
Launch Remo on your mobile phone. The very first time you
use Remo, you need to login by entering your phone number
and PIN. (You chose your PIN during registration)
From the Contacts main menu, select Search.
You can search by First Name, Last Name, Company or any combination
of these three search fields. The more search criteria you
enter, the more refined your results will be. Once the name
of the contact is found, select it. The available phone numbers
are presented. Highlight the one you desire and hit Send or
the button used to make the call.
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6.
How do I make a call from within Remo?
Once you have found a contact, selecting it will bring up
all the available phone numbers you have for that contact.
Select the phone number you wish to call and press the Send
or Call button on your mobile phone.
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7.
How much does Remo cost?
Our applications are offered to you through your wireless
carrier for a monthly subscription fee. Each carrier has their
unique pricing but it is typically around $7.99/month for
Remo. This subscription will appear on your normal monthly
statement from your wireless carrier.
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8.
Does my computer have to be on for me to access my contacts,
calendar or Email on the mobile phone?
No, you do not need to keep your computer turned on.
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9.
I manually edited/deleted a contact from the phone's native
phonebook. Now I am unable to sync contacts through Remo.
What do I do?
If you receive a message that says "No contacts were
updated", even when you know there should be, either
you did not mark any contacts to be synced to the phone or
you manually edited the phone's native phonebook. If you did
not mark any contacts to be synced, do so and try again. If
you manually edited the phone's native phonebook, read further:
When using Remo to sync contacts into
the phone's native phonebook, manual edits and deletions of
contacts in the built-in phonebook will interfere with Remo.
Therefore, it is recommended that any edits be made in Microsoft
Outlook, Outlook Express or Palm and then synced to Remo.
However, if you have manually edited the phone's phonebook,
follow these steps:
1. Log on to your Remo account.
2. Select the contact that was manually edited or deleted
on the phone.
3. Mark the contact as "Remove from Phone".
4. On your mobile phone, launch Re,p; select Sync Contacts.
If you are correcting an edit made on the phone, continue
with Step 5 and 6. If you are correcting a deletion made on
the phone, Step 5 and 6 do not need to be done.
5. Once the Sync Contacts procedure is
done, return to your Remo Web Account and select the contact
again. Mark that contact as "Store to Phone".
6. On your mobile phone, launch Remo; select Sync Contacts
again. The contact will be added back to the phone's native
phonebook.
Note: Remo 2.x and above support an "Add
to Phone" feature. This enables a user to add a number
manually (or by using the store function) and to sync back
to the desktop. This feature is for adding (not editing or
deleting) contacts only.
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10.
I am unable to download contacts to my phone.
If you receive a message "There is insufficient space
on your phone for the number of contacts you have selected",
select fewer contacts to be downloaded. See the phone list
for any limitations of your phone model. Any contacts, including
the ones downloaded can be accessed using Remo's search feature.
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11.
Which Email Servers does Remo work with?
Remo works with POP3 mail servers or proxy POP mail servers
that can normally be accessed over the Internet. Remo provides
a proxy mail server for Hotmail and MSN. Others that use POP3
include Yahoo!, Earthlink, Netzero and PacBell. Yahoo! requires
you to enable the "POP Access & Forwarding"
feature. AOL does not use POP3 mail servers. Most businesses
and organizations also use POP3 mail servers for Microsoft
Outlook or Microsoft Exchange. Ask your Management Information
Systems (MIS) department if they use a POP3 mail server that
can be accessed over the Internet and for the IP address.
Remo 2.x can also access corporate email securely and supports
IMAP4. Learn more about Remo for Business.
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12.
How can I access Email using Remo?
Launch Remo on your mobile phone. Select Email from the main
menu. Select Account Setup from the Email main menu. Then
select the "Add New" icon. The Select Server menu
is displayed; choose your Email provider from the list presented.
Enter the details of your account. If your Pop-Mail Server
is not listed, choose "Other" and enter the POP3
Mail Server or incoming Mail Server IP address. Once your
Email account(s) are set up, you can use the Get Mail, Send
Mail menu options to read, respond, forward and compose new
Email.
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13.
How do text message alerts work?
If you wish to enable text message alerts, login to your Web
Account. Choose the Options tab. Scroll to the calendar section.
Check the “Yes” box and choose your wireless carrier
from the drop down menu. Here’s how it works.
Using Microsoft Outlook, Lotus Notes
or Palm: If you have your default alarm setting turned on,
any appointment made in Outlook (or on the mobile phone and
then synced to Outlook, Lotus or Palm) will trigger a text
message alert on your mobile phone. If you do not have your
default alarm setting turned on, you may assign an alert manually
in Microsoft Outlook—this cannot be manually done on
the mobile phone.
Using your Web Account: Add or edit an
event. Assign an alarm to be set.
When your event approaches (depending on whether your alarm
setting is 15 minutes, 1 hour etc.), a text message will be
sent to your mobile phone. The text message will include the
time and title of the event. You may wish to use your handset
features to enable the phone to signal you with an audio tone
when text messages are received. The text message resides
outside of the Remo application.
Note: Remoba does not charge additional fees for enabling
text message alerts. However, your wireless carrier may charge
additional fees for the receipt of a text message alert. You
should check with your wireless carrier for more information
on their text messaging.
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14.
I have a Motorola v710 and Remo won't let me log on. I get
"server error" or "authorizaton failed."
What do I do?
The v710 has a quirk in the email registration
fields, with the phone adding a single blank space. The errors
come because our system reads this space as an actual character,
even though it is a blank space.
What to do:
When you enter all fields, including the label, name, username,
password, POP or IMAP address and any settings, be sure to
hit the clear button to ensure the cursor is all the way to
the left, before you start entering the characters.
Tip:
It's best to start over by setting up
a new account completely and typing in the information fresh,
with no space at the beginning, rather than trying to edit
the blanks out of an existing account that doesn't work.
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15.
When I hit "sync contacts" I am getting error code
10148 "The server returned an error." Why?
At this time, names with special characters
such as "ã" or other letters with accents
will not upload to the web server and this error message will
generate.
What to do: Remove any characters in
the contact names and try sync contacts again.
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