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These
questions are primarily for the IT or telecom manager at an
enterprise or business. User questions can be answered on
the FAQ - Remo for Individuals
page.
1. How do I get Remo onto
the mobile phone? Is it pre-loaded?
2. What is BREW®?
3. How much does Remo cost?
4. How does synchronization work?
5. What desktop software is the synchronization
client compatible with?
6. How big is the sync client and where does
it auto install?
7. Do we need to make any changes to our firewall
to support the downloaded sync client?
8. How long does a "typical" sync operation
take?
9. My company does not allow external software
to be downloaded. Does this mean we cannot use Remo?
10. Is Email stored on the handset?
11. Does Remo integrate with Microsoft Exchange?
12. Can attachments be viewed?
13. How do Emails with embedded HTML come through?
14. Are Email transmissions secure?
15. How does Remo read Email on my company's
Email server & Global Address Book?
16. What kind of security does Remo use?
17. Does Remo support security through my VPN?
18. Why does Remoba store my data? What data
is stored?
19. How secure are Remoba Servers?
20. Does my wireless carrier or any other third
party have access to Remoba servers or its content?
21. How does Remo access my company's Global
Address List?
22. Can the corporate directory be downloaded
into the handset using the Download Contacts feature?
1.
How do I get Remo onto the mobile phone? Is it pre-loaded?
Remo is not pre-loaded on the handset. Users, who want the
application, download it to the phone over the wireless network.
This way, your company only pays for the number of applications
it needs. The user downlaods it from the Data Applications
area of the phone (e.g. Verizon Wireless calls it Get It Now).
Select the shopping cart icon. Locate Remo in the "Get
Messaging" type of category. After selecting the $7.99/month
option, the Remo applet downloads OTA (Over-the-Air) to the
handset.
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2.
What is BREW®?
BREW (Binary Runtime Environment for Wireless) is a platform
developed by QUALCOMM. The BREW platform's enhanced systems
for supporting enterprise applications make it ideal for delivering
low-cost, robust enterprise applications. More information
about BREW can be found at www.qualcomm.com/brew. Remoba is
a Qualcomm Select developer partner.
Wireless service providers market their
BREW application offers under a branded name. Verizon Wireless
markets these applications under the "Get It Now"
brand.
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3.
How much does Remo cost?
Remo costs less than $100/year per users, often less than
half the price of costs associated with BlackBerry or Treo.
There are no service or maintenance contracts. The $7.99/month
subscription fee is automatically renewable each month and
the charges appear on your usual monthly service bill from
your wireless carrier. The service can be cancelled by removing
the application from the handset and terminating the Remoba
Remo Web Account.
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4.
How does synchronization work?
A synchronization software client is downloaded and installed
to the user's PC. When the user initiates a sync (either manually
via a desktop icon or automatically via preference settings),
the client connects to the Remoba secure servers. Depending
on the user's preference settings, contacts and calendar content
is copied to or from the PC to or from the Remoba servers.
Corporate directory contacts are not accessed via the sync
client and remain untouched behind the corporate firewall.
The user can specify in the sync settings
whether contacts, calendar or both are synchronized. The sync
client can work for multiple users on the same PC and the
users are recognized via the computer operating system log
in.
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5.
What desktop software is the synchronization client compatible
with?
The sync client is compatible with Microsoft Outlook®,
Microsoft Outlook Express® Lotus Notes®, and Palm™
software.
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6.
How big is the sync client and where does it auto install?
The sync executables are under 3 MBs, and by default, install
in the Program Files\Remoba directory. Each user's configuration
and log files are stored in the user's Application Data\Remoba
directory.
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7.
Do we need to make any changes to our firewall to support
the downloaded sync client?
In most cases, no. Most firewall configurations are compatible
with the sync client, as long as the firewall allows https:\\
connections. Any issues regarding firewalls can be addressed
by Emailing biz@Remoba.com.
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8.
How long does a "typical" sync operation take?
The length of a sync operation depends on a few factors: speed
of Internet connection; whether contacts, calendar or both
are being synched; whether it is a new account; and, the number
of contacts/calendar events the user has. While there is no
"typical" sync, a first-time user with a T1 line
Internet connection with approximately 300 contacts and 5
calendar events a week may experience a sync process of 1-2
minutes. Subsequent syncs will be much faster, and typically
last less than 30 seconds.
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9. My company does not
allow external software to be downloaded. Does this mean we
cannot use Remo?
Our synchronization software has been certified for internal
use by some of the strictest IT departments, including Verizon
Wireless. A special version of the client that does not auto-update
can be provided for internal testing and behind-the-firewall
deployment. Companies wishing to do this option should work
with Remoba directly to certify and receive the software.
Users should then be told to download the sync software from
internal sources instead of during the registration process.
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10.
Is Email stored on the handset?
No. Remo for Business does not push corporate or personal
Email to the handset. Thus, if a handset is lost, no crucial
business Emails are compromised.
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11.
Does Remo integrate with Microsoft Exchange?
Yes and most other email servers. If an Email is read by Remo
using the IMAP port, it will be indicated as being read on
the user's PC. Similarly, Email that is sent, forwarded or
deleted appears as such on the user's PC. Sent Email is added
to the Sent Email folder in Microsoft Exchange. At this time,
Remo cannot move Email between Exchange folders.
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12.
Can attachments be viewed?
Not at this time. However, the Email indicates that an attachment
has been included and the attachment can be viewed when the
user returns to the PC.
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13.
How do Emails with embedded HTML come through?
Remo displays the Web page as plain text, so the user will
see the underlying HTML code of the embedded Web page. For
optimal performance, it is recommended that a company use
plain text for its outgoing Email format.
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14.
Are Email transmissions secure?
Yes. The user need only select to have incoming and outgoing
messages protected by SSL. See the tutorial in the Support
section of this website for more details.
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15. How does Remo read
Email on my company's Email server & Global Address Book?
To read email, a dedicated, secure port is opened from the
handset to the company's Email server. To read the company's
corporate address list, the handset establishes a secure connection
to the Remoba infrastructure. The search request is passed
to the corporate directory through a secure LDAP port.
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16.
What kind of security does Remo use?
When Remo is configured to use security, no user data is transmitted
until a secure connection has been established. Remo uses
the SSL (Secure Sockets Layer) protocol to transmit data securely.
SSL is the industry standard for transmitting sensitive information,
like credit card numbers, over the Internet. SSL provides
server authentication, data encryption and message integrity.
With SSL security implemented, communications are transmitted
in encrypted form between the Remo client and the corporate
Email server. Only once the SSL connection has been established
are the username and password transmitted to the server. Once
the user has logged in, data can be securely transferred.
Remo supports 128 bit SSL encryption.
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17.
Does Remo support security through my VPN?
Yes. Any SSL VPN that allows SSL client access to IMAP, POP3,
and SMTP services on their native ports should interoperate
with Remo.
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18. Why does Remoba
store my data? What data is stored?
Remoba servers are used to store personal contacts and calendar
information for access by the handset. By storing the data,
Remoba can provide access to the data 24 hours a day, 7 days
a week, regardless of whether the user's PC is powered on
and online. Only personal contacts and calendar data is stored.
Corporate directories and corporate or personal Email are
not stored on the Remoba servers.
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19.
How secure are Remoba Servers?
Remoba servers are co-located at a leading data center in
San Jose, California. Several levels of security exist at
the data center including biometric scanners, electronic key
readers and security guards. Additionally, exterior and interior
closed-circuit cameras monitor access. All Remoba networks
are behind two layers of firewall protection.
More details regarding the administration,
backup measures and audits can be found in the Remo Security
Overview document available upon request.
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20.
Does my wireless carrier or any other third party have access
to Remoba servers or its content?
No. Remoba has a strict privacy policy in place. Please review
our privacy statements for detailed information. Remoba does
not share data with wireless service providers or any third
parties. Remoba may use aggregate information for business
decisions but no individual content is shared.
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21.
How does Remo access my company's Global Address List?
Using Microsoft Exchange Server as an example, when the handset
makes the request to access a corporate directory, the user's
username and password (the same username and password that
currently exists in the Exchange Server) are authenticated
by the Exchange Server through a secure LDAP port. Once authenticated,
the request is handled and the information is displayed to
the user on the handset. Optionally, this can be configured
to route through a corporate gateway or VPN.
There is no limit to the number of corporate
directory contacts that can be accessed. However, the same
access right and privileges determined by IT internally apply
to Remo. No changes to these rights and privileges need to
be made. Regardless of access rights, the corporate directory
data stays behind the corporate firewall.
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22.
Can the corporate directory be downloaded into the handset
using the Download Contacts feature?
The Download Contact feature only accesses a user's personal
address book in Microsoft Outlook or Outlook Express. If a
user's personal address book in Outlook is configured to include
the corporate directory, then the names, phone numbers and
Email addresses can be downloaded to the phone's native phonebook.
The number of contacts than can be downloaded is usually restricted
by the limit of the handset. However each handset is different.
Information about each handset can be found in the "Phones
Supported" section.
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