19. In Enterprise operations, can we have multiple administrators with a Super-administrator?/a>
1. What is Remo?
Remo is a Get-It-NowSM wireless application that gives users the power to access and manage their Email, PC-based address book and calendar via their mobile phone.
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2. How do I find Remo on my Get-It-NowSM enabled phone?
Make sure your phone is Get-It-Now enabled and you have wireless service from Verizon Wireless. Select the Get-It-Now icon on your mobile phone and select the shopping cart icon. Remo is located under the Get Messaging / Business & Tools section. Choose Remo. The application will be delivered to your mobile phone through an Over-the-Air (OTA) transfer. See the Verizon wireless web site for complete instructions.
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3. Is my Email secure?
Remo securely accesses mail stored on most Internet-accessible IMAP4/POP3 mail servers. Remo uses SSL message encryption to enable security for incoming, outgoing messages or both. Your mail server must support SSL in order to use this feature. Individuals using Remo to access Internet based mail, such as Yahoo! or HotMail, may not be as concerned about secure mail as corporate users who are accessing Email through Microsoft Exchange, for example.
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4. How can I access Email on the mobile phone?
Launch Remo on your mobile phone. Select Email from the main menu. If you are accessing first time then select the email provider and continue to configure the email. If email provider is not list then choose ‘Configure POP’ or ‘Configure IMAP’ based on your email server protocol and continue to configure by entering userid, password, email address and incoming server.
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5. Does Remo work with any mail server? What about AOL, Microsoft Outlook or Microsoft Exchange?
Remo works with POP3 mail servers or proxy POP mail servers that can normally be accessed over the Internet. Remo provides a proxy mail server for Hotmail, Yahoo and MSN. Others that use POP3 include Yahoo!, Earthlink, Netzero and PacBell. Yahoo! requires you to enable the “POP Access & Forwarding” feature. AOL is an IMAP service and available. Most businesses and organizations also use POP3 mail servers for Microsoft Outlook or Microsoft Exchange. Ask your Management Information Systems (MIS) department if they use a POP3 mail server that can be accessed over the Internet and for the IP address or if they would prefer the secure, SSL way for access.
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6. When I try to download Email, I get either “Connection Failed” or “Server Not Responding” error message. Why?
An error message, “Connection Failed”, indicates you may have no service or are in analog mode. An error message, “Server Not Responding”, indicates you may have entered an invalid Server IP address or the server being accessed is overloaded with network traffic. If the server IP address is correct, try logging in at a later time.
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7. How do I download contacts to the phone’s native phonebook? What about Corporate Directories?
If using Microsoft Outlook, select the contacts you wish to have downloaded, holding the CTRL key to select more than one. Right mouse click and choose “Categories”. Place a checkmark next to the “Download to Phone” category. Microsoft Outlook and Palm users may use Remo’s Web PIM to select contacts for download. Select the desired contacts and place a checkmark next to them. Use the drop down menu to select “Store to Phone” and then press the GO button. Whichever method is used, once completed, use the mobile phone to select “Sync Contacts” from within the Contacts option in Remo. The contacts that were selected will be placed in the phone’s native phonebook.
If you have access to Email through IMAP access, you may have access to view your corporate directory. If so, the corporate directory will appear as a menu option on the Contacts submenu. You may search and view any contact and connect a call.
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8. How can I edit/delete an appointment in Remo?
Select the Calendar option in Remo. Navigate to the desired day and select the appointment. The details of the appointment will be displayed. Use the submenu to choose “Edit” or “Delete”. If choosing “Edit”, use the up or down arrow to scroll through the fields making any necessary changes. Select “OK” to keep the changes.
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9. What happens if I receive a call while in Remo?
If Remo is currently active, the call will automatically go to voicemail. However, if Remo is inactive (application is open but no activity for 30 seconds or more), the user can elect to take the call or refuse the call as normal.
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10. Where can I learn more about Remo?
Visit www.remoba.co for more information about features and benefits, support details including documentation.
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11. How do I use the lockdown feature?
You can enable or disable the lockdown feature for individual members using the Remoba Business Dashboard on the Remoba website. Access www.remoba.com and login as admin. Under ‘Corporate Accounts’ section you will see options to activate or deactivate Call restriction to the selected members.
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12. Can you enable Lockdown only for incoming or outgoing calls?
No, Lockdown works on all contacts on the phone and does not distinguish between incoming and outgoing calls.
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13. How do you upload an authorized contact list to an employee phone?
You select the contact list for the employee and send a sync message to their phone. Access Corporate accounts page, Add the member account. Associate the member. Wait for 5 minutes. Download the application onto mobile phone of the employee. Login to the application and run sync contacts.
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14. How do I schedule a meeting?
You go to the Calendar menu and select add event. You will then be asked to select dates and invitees and the option to notify the invitees of the request for a meeting.
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15. How do I select groups for attendess?
Remo supports groups that created locally on phone and the groups shared by the corporate users. On phone you can crated your own groups by accessing “Calendar Main Menu >> Groups”. On meeting select “Invite Attendees”. On SMS or Email invitees. Select “options >> Groups” to add groups. To use corporate groups, choose corporate groups on invite attendees screen.
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16. How do I invite non-RemoSync users?
You invite non-RemoSync users by sending them an email, either through your phonebook or by entering the users email directly.
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17. How are reminders for pending meetings setup? Are they SMS based?
Reminders are set up for RemoSync users using the phone alert feature on the phone. There is an option to send SMS based reminders also. For SMS reminders access Remoba website dashboard, login to your account and enable the reminder alerts listed under ‘Options’ section
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18. Am I able to use email address from Outlook for composing email on the phone?
Yes, you can search for the email address from the outlook email file and use that address for your outgoing email.
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19. In Enterprise operations, can we have multiple administrators with a Super-administrator?
Yes, you can have multiple administrators with a super admin. This is set up through our Remoba Business Dashboard.
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